PT ES EN

❓ Frequently Asked Questions

How does Sierra choose places?

We use an advanced algorithm that scans your preferred atmosphere and selects places that perfectly match your travel style. Each place is manually curated by our team of experienced travelers who live or regularly visit the destinations.

What's the difference between the free preview and paid itinerary?

Free Preview (R$ 0): 1 day + 3 places + playlist + email

3 Days (R$ 49): 15 curated places + interactive map + planned meals + PDF

5 Days (R$ 79): 20 places + deep cultural context + complete guide

7 Days (R$ 99): Complete experience with 30 places + advanced tips + premium itinerary

Can I customize the itinerary after receiving it?

Yes! You can send us adjustments or specific preferences via email or WhatsApp. Modifications are processed within 24 hours. If you have suggestions for new places, we'd love to hear them!

What's your refund policy?

7-Day Satisfaction Guarantee: If you don't absolutely love the itinerary, we refund 100% of your money, no questions asked. You don't need to justify - we trust in the quality of our work.

Do itineraries include accommodation, flights, and transportation?

No. Sierra itineraries focus on places, atmospheres, and experiences. Accommodation, flights, transportation, and activities you book wherever you prefer. This gives you complete freedom to choose your own accommodation style and price.

Does this work for groups or travel agencies?

Yes! We offer special discounts for groups of 3 or more people. For travel agencies, we have customized plans. Contact us via WhatsApp for details.

How does PDF download work?

You receive a premium PDF with all places, times, meals, tips, and cultural context. Save it to your phone, sync to the cloud, or print it - works 100% offline! The PDF has an interactive map if opened on compatible devices.

What's your privacy policy?

Your data is:

✅ Protected by LGPD (Brazilian General Data Protection Law)

✅ Stored on encrypted servers with ISO 27001 certification

✅ Never sold or shared with third parties

✅ Deleted at your request or after 12 months of inactivity

View Full Privacy Policy

How does the referral system work?

When you buy an itinerary, you get a unique referral code. Share it with friends:

👉 Your friend buys using your code = you get 10% discount on your next purchase

👉 No limit to how many times you can use it

What currencies do you accept?

We accept 9 currencies: BRL (Brazil), USD (USA), EUR (Europe), PEN (Peru), CLP (Chile), COP (Colombia), ARS (Argentina), MXN (Mexico), UYU (Uruguay).

At checkout, we automatically detect your country and show the price in local currency with updated exchange rates.

How do I contact support?

Email: contato@sierracultural.com

Hours: Monday to Friday, 9am-6pm (Brasília time)

Send us your questions, suggestions, or customization requests!